Gartner® Research: When to Use or Not to Use AI Agents
With all the buzz around agentic and AI agents, it’s easy to get confused. Now the term “agent washing” has been coined to describe vendors representing their products as fully autonomous AI agents when they are actually just rebranded or enhanced automation tools. Read the latest research from Gartner to learn the difference between an AI Agent, Agentic AI and AI Assistants and when to use or not use them.
Overview
According to Gartner, “AI agents hold great promise for all organizations, bringing AI and automation to the next level. Yet agnetic AI still has limitations and is not a miracle cure for all use cases. AI leaders can use this research and the associated assessment framework to demystify AI agents and determine when to use them.”
Key Findings in the Report:
- “There is confusion in the market about what AI agents are. Moreover, the phrase “agentic AI” is used in many different ways.”
- “AI agents can be powerful as they bring more flexibility, adaptability and higher levels of automation. But where are these traits needed?”
- “AI agents may also have disadvantages, like limited reliability and transparency or high costs.”
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Gartner Disclaimer:
Gartner, When to Use or Not Use AI Agents, By Pieter den Hamer, Leinar Ramos, Erick Brethenoux, 24 June 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and/or its affiliates and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Raindrop.
